Ziamond Lifetime Guarantee
Ziamond is so confident about our gems that they are covered by a Lifetime Warranty to maintain the original brilliance and luster. They are also guaranteed against cracking or chipping under normal wear. Should your Ziamond gemstone display any signs of damage, Ziamond will provide a replacement gem at no charge to the original purchaser of the jewelry and stones that display normal wear and no abuse. Ziamond may replace the gem with the closest color and cut available at the time. Fees for stone setting and goldsmithing will apply, as well as any shipping fees for purchases over 1 year. Original receipt must be presented for the warranty to apply. Work performed on Ziamond jewelry and products by anyone other than Ziamond will void any and all warranties, expressed or implied.
Ziamond Jewelry Guarantee
All Ziamond jewelry comes with a one year warranty, from the date of the original purchase, against any manufacturer’s defects that compromise the integrity of the structure of the jewelry. At Ziamond's discretion, we will repair or replace the item that is under warranty. If for any reason the item in question has been updated or discontinued, Ziamond at its option, will offer a replacement with a similar item or issue a store credit towards another in stock item of equal or greater value. Original receipt and order number must be presented for warranty to apply and customers must maintain the original order number and receipt in order to facilitate any warranty work in the future. Warranty will apply only to the original purchaser. Work performed on Ziamond jewelry by anyone other than Ziamond will void any and all warranties, expressed or implied. Any items that display damage due to abuse or misuse will not be covered under the warranty, therefore voiding the warranty. Items left at Ziamond for more than 30 calendar days will be considered abandoned and Ziamond will not be responsible for abandoned items. The Service Authorization Request form is located at the Customer Service Center area of www.Ziamond.com.
Availability of Merchandise
Please allow approximately 10 business days to process all orders, plus shipping time. Items that need sizing, such as clearance items, may take a little longer. Some orders may ship more quickly, but each piece of jewelry is created by hand to your specifications after you place your order. Special orders may take up to 6 business weeks, plus shipping time. All orders will ship via Federal Express or UPS with signatures required at time of delivery. Ziamond will notify you via email of your shipping confirmation number. All items shown on our website are subject to availability. Ziamond can not fulfill orders for items that have been sold out or discontinued.
Expedited RUSH Services
Expedited rush services may be available for certain items. Rush services are quoted along with delivery times on a case by case basis. Rush fees must be approved by a Ziamond associate at the time the order is placed. Fees and delivery time may vary due to Ziamond's production schedule. Rush fees are non-refundable and irrevocable once the order has been placed and initiated. Ziamond rush fees will not be waived if Ziamond ships the order for timely delivery and failure by the shipping carrier will not result in a refund of the rush service fees or the order. If a shipping carrier does not deliver on the date scheduled by the carrier, shipping fees (not rush fees) may be adjusted on a case by case basis. Ziamond will always do its best to fulfill its obligation and ship your order in a timely manner for a promised delivery date. Ziamond cannot be held responsible or liable for any failures by a shipping carrier.
Ziamond Jewelry Information and Policies
All Jewelry is set in solid Gold or Platinum. The jewelry's carat content (i.e. 14K, 18K or PLAT) will be stamped on the jewelry when space allows. Industry acceptable stamps are used for both Gold and Platinum. Gold stamps will include but are not limited to 14K, 585 (European standard for 14K), 18K, 750 (European standard for 18K), Plat, PT, PT950, PT900, PT850. Most Platinum items Ziamond makes are 950 Platinum; however, Ziamond reserves the right to use 900 or 850 Platinum for certain designs that require it (mainly for structural strength for some designs). All white gold jewelry and some Platinum items will have a rhodium finish applied to provide a protective coating and a lustrous finish. Rhodium is a durable and precious metal in the Platinum family and may be re-applied, if necessary, in the future.
The images featured on our website may have been altered, reduced, or enlarged. All images are intended to represent the general design elements and appearance of the item. Due to constant product revisions and design improvements, Ziamond reserves the right to modify its designs. This may include but is not limited to prongs, shanks, chains, clasps, and any other components or design elements. If you have specific requirements, please be sure to advise us while placing your order.
Custom Designs & Special Orders
Ziamond reserves the right to make available for sale any and all custom designs that we have made for customers at any time and at any price. These designs are copyrighted works of Ziamond and remain the property of Ziamond, unless the customer purchases the original silver model(s) and mold(s) of the design, along with the transfer of copyrights in a written and notarized agreement.
All orders, including custom and special order items, must be paid in full at the time the order is placed. Ziamond will not begin production unless the order has been paid in full. Please allow up to 4 to 6 weeks for all Special Order items, unless advised otherwise.
Smaller and larger ring sizes, shorter and longer necklaces and bracelets, and stone color/size/shape modifications are available via special order and are quoted on a case by case basis. Orders requiring special order modifications must be placed via telephone by a Ziamond associate only. Coupons and/or promotional codes are not applicable towards orders placed via telephone.
Return Policy & Restocking Fees
We want you to be ecstatic about your Ziamond purchase. If you are not happy, simply ship it back to us (insured) within the guidelines of our return policy (below) for a refund, less shipping fees.
All standard items (no returns or exchanges for special orders, loose stones, altered or clearance items, 18K and Platinum items, gift certificates or Holiday-themed apparel) carry a ten (10) calendar day, MONEY BACK GUARANTEE* (all returns or exchanges must be completed and sent to Ziamond within 10 calendar days of merchandise delivery to customer). You must request an RA # (Return Authorization) prior to shipping your return. The RA form is located at the Customer Service Center area of www.Ziamond.com. All return packages must clearly display this RA# on the outside of the box, or the package will not be received and will be refused. Rush fees and Shipping and handling fees are not refundable. *Excluding: Special Orders, Loose Stones, Altered Items (items that have been sized or shortened), Damaged Merchandise, Clearance items, 18K, and Platinum items and items made or sized below a 5 or above an 8 and Holiday-themed apparel - These items are not returnable, refundable or exchangeable and are considered a final sale. Gift certificates are non-refundable and can not be canceled once purchased. Refunds will only be credited in the same manner as the original payment. For credit card purchases, the refunds will be posted to the original card that was used for the purchase. No exceptions. If a free shipping coupon/promotion is used when placing an order, and an item eligible for a return/exchange is returned/exchanged, Ziamond will reserve the right to process the return/exchange, less a $12 fee. Refunds are generally issued in 15 business days.
Restocking fees of 20% will apply to the following conditions:
Items not returned in brand new and saleable condition and/or show any signs of any wear.
Ladies ring sizes below a 6 or above a 7.
Men's ring sizes below a 9 or above a 10.
Items returned without the original packaging, or if original packaging is damaged or altered. (Original packaging refers to jewelry gift box and outer box).
Ziamond will apply restocking fees to items that are ordered for viewing purposes. Ziamond will advise the customer via email. Returns need to be carefully packed and we recommend the original shipping boxes if possible. PLEASE NOTE: SOFT SIDED PACKAGING ALLOWS FOR EASY DAMAGE IN SHIPPING. WE HIGHLY RECOMMEND RETURNS BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. For your protection against loss during shipping, please make sure to insure your return package (with either the US Postal Service or UPS) for the full value of the product. Please include a copy of your original invoice along with a note explaining what you would like us to do (return, exchange or modify).
Unauthorized Returns or packages sent to Ziamond
Ziamond will not accept packages that have not been previously authorized for delivery. You must obtain either a Return Authorization, Service Authorization or an Exchange Authorization number in order to send a package back to Ziamond (please email info@Ziamond.com to obtain these authorization numbers along with original order number and the nature of the problem). If a package is inadvertently delivered and/or opened by Ziamond and does not have the proper authorization number present, Ziamond, as a courtesy, will contact the customer to make arrangements to send the item back to the customer. This applies to packages delivered past the allotted authorization time period. Unauthorized items left at Ziamond for more than 30 calendar days will be considered abandoned and Ziamond will not be responsible for abandoned items. All returns or exchanges must be completed and sent to Ziamond within 10 calendar days of merchandise delivery. If an item arrives to a customer damaged or customer states the wrong item may have been shipped, Ziamond must review the item(s) before we can proceed with a solution. Ziamond must be notified within 24 hours of the delivery date, in writing, by completing a service authorization request form located under the Customer Service Center link. All packaging must be kept in order to file a claim. Once Ziamond has determined that the item arrived in a damaged condition or the wrong item was shipped, Ziamond will offer a replacement of that item or a refund, whichever the customer chooses, unless the item is a special order, clearance item, loose stone or item sent for servicing. These items are only eligible for a replacement or service under the Ziamond warranty.
Modify an existing order
Once an order has been placed and you have completed the checkout process, an order can not be changed. You will need to cancel the order and place a new order. You must request a cancelation by completing the cancel/change order form located at the Customer Service Center area of www.Ziamond.com. See below for Ziamond's order cancellation policy.
Order Cancellation Policy
Our commitment to process orders as quickly as possible is a high priority. Once an order is submitted, processing begins immediately. Once an order is submitted, no changes can be made. Once the checkout process is completed our order processing department is immediately notified to begin the order fulfillment process. Special Orders, which include custom orders, that are cancelled prior to shipping will be assessed a 35% cancellation fee (per item) of the original price (prior to discounts) since we have started processing and designing the item to your specifications, there are no exceptions. All other orders that have been cancelled prior to shipping will be assessed a non-refundable $35.00 order processing fee per item. Non special order wedding sets will be charged $35 per ring in the set. Sizing fees and rush fees are non refundable in addition to the early cancel fee. You must request a cancelation by completing the cancel or change order form located at the Customer Service Center area of www.Ziamond.com. Gift certificates are non refundable and can not be canceled once purchased. Rush fees are non refundable and can not be canceled once an order has been placed.
In an effort to protect cardholders, all items must be shipped to the cardholder's billing address. Customer may not reroute packages, carrier is advised to return package to Ziamond and customer will have to pay to reship package to customer. Most packages are shipped via USPS, Fedex or UPS. Second day air shipment options are shipped via USPS Priority Mail, 2-3 days depending on your area. Next Day Air shipment option is shipped via Priority Mail Express, 1-2 days depending on your area. Fedex and UPS options are available upon request prior to order shipment. Ziamond reserves the right to ship via alternate carriers as needed. Signatures may be required for proof of delivery. Customer will be responsible for any and all shipping and handling fees to or from Ziamond. Any charges a customer attempts to charge to Ziamond for any shipping fees to and from Ziamond, will be charged back to the customer and it will be the customer's responsibility to pay. This cost may be charged to the customer's credit card on file and/or deducted from any fees, if a credit is due back to customer. If a package is lost in transit, Ziamond reserves the right to replace or provide a store credit for the original purchase price. This decision is made at Ziamond's discretion.
Since all jewelry is made to order, items must be paid in full prior to production. Your card will be charged at the time the order is placed. We accept Visa, MasterCard, and American Express for all orders within the United States Canada. Shopping at Ziamond with a credit card is safe. Our secure server encrypts your credit card information during transmission to protect your privacy.
Ziamond can only accept the American Express Card or bank wire transfers, as tender for international orders, excluding Canada. Most international shipments cost US $40.00. Some countries like, but not limited to, Australia and New Zealand may have additional surcharges. When placing an order, please see the shipment costs to your Country prior to completion of your order. International customers are responsible for their country's duties, taxes and any applicable brokerage fees imposed by the carrier or customs. Any and all charges incurred by Ziamond resulting from, including but not limited to, customer's refusal to pay such fees will be charged to customer's card on file used to make the original purchase or deducted from the refund, if item is eligible for a return in accordance with the terms and agreements of the Ziamond policies. Shipping fees will be non refundable and new charges will be applicable for reshipment, if necessary.
Sales tax is collected only on orders shipped to a location within the state of Florida.
Refusal of Service
Ziamond reserves the right to refuse service to anyone at any time at our discretion.
Ziamond reserves the right to correct any incorrect pricing that may be posted on our website.
Ziamond.com is in no way affiliated with, associated, sponsored by, or represents any brand names that are mentioned on our website, or their respective copyrights. We do not represent our products to be other designer's originals nor do we represent that they are exact copies of any designer or their copyrighted works; therefore they do not violate any copyright laws. We ask potential customers to compare the price, quality, and style of the Ziamond jewelry to other brand names. Any reference to a brand name is made only for comparison purposes. Ziamond's written policies shown here and on our policies page at www.Ziamond.com will always supersede any and all inferences or comments made to the contrary.